About subscriptions
We are sorry for the inconvenience.
Since all purchases are processed directly by the official stores, we are unable to issue a refund. However, by following the steps below you will be able to request a refund through the official IOS or Android stores.
App Store
- 1Go to reportaproblem.apple.com.
- 2Sign in with the Apple ID used to purchase the subscription.
- 3Tap 'Report' or 'Report a Problem' button.
- 4Follow the instructions to submit your request.
Google play
- 1Go to Google Play on your phone
- 2Click on the menu in the upper left corner Account
- 3Click on purchase history storybeat Refunds
- 4Follow the instructions to submit your request.
Please note that refunds cannot be requested for unpaid or pending orders.