About subscriptions

We are sorry for the inconvenience.

Since all purchases are processed directly by the official stores, we are unable to issue a refund. However, by following the steps below you will be able to request a refund through the official IOS or Android stores.

App Store
  • 1Go to reportaproblem.apple.com.
  • 2Sign in with the Apple ID used to purchase the subscription.
  • 3Tap 'Report' or 'Report a Problem' button.
  • 4Follow the instructions to submit your request.
Google play
  • 1Go to Google Play on your phone
  • 2Click on the menu in the upper left corner Account
  • 3Click on purchase history storybeat Refunds
  • 4Follow the instructions to submit your request.
Please note that refunds cannot be requested for unpaid or pending orders.

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